FEATURES

feature

If you are a wellness resort or a spa resort then Exploritage guest experience manager software is rightly suited for your staff and guests. Our mobile first strategy ensures that your staff can schedule, communicate and manage customer experience through their tab or mobile. A state of the art, light weight customer facing app for your guests will delight customers.

  • Understand wellness/spa resort SOPs

    App understands the environment, processes and eco system of wellness and spa resorts. You would be ready to start using the product within hours

  • Quick and stress free scheduling

    Providing right spa/wellness treatment to your guests at right venue, at right by right person is priority. This app helps you to plan and schedule the treatments, activities for your guests as per their schedule and personal choices.

  • Manage disruptions smoothly

    Any disruptions in the schedule or operations can be efficiently addressed and provide great customer experience

  • Information at fingertips

    Spa/wellness resorts have a long list of treatments and experiences provided by specialists and experts. Information about the treatment and therapists can be made available to guests easily

  • Self service capability

    Guests with their app will have the ability to self service many of the simple requests which might have needed manual intervention in past

  • Personalization

    With guest facing app you will be able to provide personalzed experience for each guest as per their preferences

SPECIALITY

Productivity and efficiency gains

The resort staff is always on the move and multi tasking. With mobile first strategy the app is perfectly suited to make your staff more productive and provide predictive services and experiences for your guests all the time

Smooth operations

With so many constraints in the available resources it is always challenging to addresses any disruptive situations. This app helps you handle it efficiently and quickly so that guest experience is not compromised.

Excellent guest experience

We understand that the guest experience is the utmost priority for any reputed wellness/spa resort. Our resort experience app will enhance resort experience through its unique customer facing features.

For Wellness Resort/Spa staff and management

Following are important features for wellness resort and spa staff to increase their ability serve guests better and enhance productivity, efficiency and guest experience

  • Create guest treatment/experience schedule quick and efficient
  • Real time information to guests about schedule
  • Provide rich information about treatments, therapies
  • Provide profile of therapists and other experts
  • Personalization to enhance guest experience
  • Up sell and cross sell other value added services through the app
  • Manage and resolve resource constraints efficiently through auto reschedule
  • Collect and analyze feedback at every stage to improve service or experience gaps
  • Marketing and promotional channel

For your wellness resort/spa guests

The customer facing app with following salient features ensures that guest is always connected and having a great experience at the resort

  • Spa and wellness treatment schedule on guest mobile
  • Real time updates on any changes in the schedule
  • Profile and pictures of therapists and other staff to build trust
  • Rich destination information on guest mobile to explore the destination
  • Guest can provide actionable feedback instantly
  • Reminders and alarms to alert guest about schedule
  • Guests can share their experience with their friends
  • Guests can shop for local souvenirs and other articles unique to destination

Address

Diamond District, Lower Ground Floor, Domlur
Bengaluru, Karnataka 560008, India

Phone

Mobile: 91-9902007217

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